FAQ
NOTE - SHIPPING TIME
Record-breaking e-commerce orders, COVID-19 closures and weather events may cause package delays. The COVID-19 pandemic has created record-breaking shipment volumes. As more people shop online to avoid crowds in stores, those numbers have grown even more. This has created shipping volumes that are taxing logistics networks nationwide, which may cause delays. At this time all carriers have suspended their money-back guarantee for all services effective immediately until further notice.
What payment methods do you accept?
d.RT accepts payment by Visa, Mastercard, Discover, Apple Pay and American Express.
What shipping methods are available and how much do they cost?
For your convenience, we ship via FedEx, DHL & USPS. For non-standard or expedited shipping, the store is plugged directly into the shipping provider's shipping calculator, the rates for which are based on your location, package weight, and package dimensions. To calculate the cost of shipping for your order, put in your ZIP code during checkout and click continue.
How do I track my order?
After you place your order, an automatic confirmation email is sent to you. This email contains your order number. For an updated order status, please refer to the link in your conformation email.
How can I make a change to my order?
If you made a mistake on your order or would just like to change something, please email us right away at help@shopdrt.com. If your order has not yet been shipped, we may be able to make the change for you. Please include the order number, the name the order was placed under, the email address used for the order, and what you would like changed. We will respond right away to confirm whether the change is possible.
Why didn’t I receive a confirmation email?
Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there, you can email us at help@shopdrt.com and we can confirm that the order was placed.
What if I received the wrong or defective product(s)?
If you received the wrong product(s) or the product(s) received are defective, please go to our website and click the returns link to initiate the return process. We will jump right on it and take care of everything for you!
What if I want to return or exchange a product(s)?
Please go to the d.rt website and select returns.
If you plan to return or exchange your item, do NOT remove the hang tag from the garment. To receive return/exchange instructions for your order, please go to shopdrt.com, select returns, enter your order number, email address and follow the instructions. As long as the order was shipped within the last 60 days and tags are still on we will provide a return label via email. The return must be received within 2 weeks of sending the label. Once the product(s) are received we will process your refund/exchange.
DOMESTIC TIME-TO-SHIP:
We are excited to get your product(s) to you! We strive to ship all orders within 1-3 business day. A tracking number will be emailed to you at the time of shipment.
Do you ship internationally?
Yes, we do! Please note we do not currently ship to the UK.
IMPORTANT NOTE FOR INTERNATIONAL CUSTOMERS: Depending on your delivery location and order size, your order might be subject to import taxes imposed by the country of delivery. If your country does have taxes on imports, these import taxes are not covered by the postage charge on your order, and you will be required to pay them to receive your package. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information.
If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, the return shipping cost and any duties associated with it will be deducted from your refund once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.
International Time-to-ship
All international orders will ship within 3-5 business days. A tracking number will be emailed to you at the time of shipment.
Returns and Exchanges for International Orders
To initiate a return on an international order please email us at help@shopdrt.com.
Clearance Items
All SALES ARE FINAL for clearance items and they may not be returned. No price adjustments will be given on prior sales or sales that begin after your order was placed.